WB
Wenand B
1 reviews | Active since May 2014
01 Mar 2015, 11:01
MTN Bad service
Menlyn Branch - poor service. 5 MTNnemployees trying to service around 30 customers. Our first visit to MTN on Wednesday 25 Feb 2015 we were helped after waiting 1.5 hours in the que. We were helped, but it is now Sunday 1 March 2015, the service we app**** for is still not active and we've been in the que for 40 minutes and the prospects of being served within the nex 30 minutes look very slim....
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Replies (1)
MTN South Africa's replyOfficial
04 Mar 2015, 14:05Hello Wenand,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2015, 14:05
Official
Hello Wenand,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Best regards,