JB
Janette B
1 reviews | Active since Apr 2015
08 Nov 2015, 12:06
MTN BAD SERVICE
Yet again a new surprise I get a sms this month R392 deducted off my account....<br> <br> Not only did I sign a contract saying R369 a month and they take R379 but they stole my airtime Over R1200....<br> <br> MTN has really become a pooooor service \provider"if you can even call it that.<br> <br> No agents can help you"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Nov 2015, 15:31Hello Janet01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the contract amount of R379 includes VAT @14% . The reason the current invoice went up to R392.67 it is due to your short massages @ R26.32 and USSD call charges which is the cell phone banking code total @ R3.24 . Please note that you may manage the usage limit by setting the limit via our ussd string *141*5# or by calling customer care 808 .
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the contract amount of R379 includes VAT @14% . The reason the current invoice went up to R392.67 it is due to your short massages @ R26.32 and USSD call charges which is the cell phone banking code total @ R3.24 . Please note that you may manage the usage limit by setting the limit via our ussd string *141*5# or by calling customer care 808 .
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply08 Nov 2015, 15:31
Official
Hello Janet01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the contract amount of R379 includes VAT @14% . The reason the current invoice went up to R392.67 it is due to your short massages @ R26.32 and USSD call charges which is the cell phone banking code total @ R3.24 . Please note that you may manage the usage limit by setting the limit via our ussd string *141*5# or by calling customer care 808 .
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the contract amount of R379 includes VAT @14% . The reason the current invoice went up to R392.67 it is due to your short massages @ R26.32 and USSD call charges which is the cell phone banking code total @ R3.24 . Please note that you may manage the usage limit by setting the limit via our ussd string *141*5# or by calling customer care 808 .
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***