KP
Kobus P
1 reviews | Active since Jul 2014
27 Oct 2015, 18:08
MTN bad service
I payed my account up to date after my phone was disconnected.<br> <br> They didn`t switch it on and said I needed to pay a re-connection fee of more than R3000.00.<br> Which I think is ridiculous but I went and payed even more than the required re-connection fee.<br> <br> It is now more than a week later and my phone is still not on.<br> And there is still no indication of when it will be on.<br>
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MTN South Africa's replyOfficial
29 Oct 2015, 22:05Hello kpretorius121,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply29 Oct 2015, 22:05
Official
Hello kpretorius121,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike