EG
Eon G
1 reviews | Active since Oct 2015
19 Oct 2015, 12:07
MTN bad service
5 Calls in one day, contract dept transfers you to upgrades, upgrades transfers you back to contract dept. Does anybody at MTN have a job description to work by. Get asked to hold on, just for 5 calls to be dropped 5 times. <br> MTN is not willing to help their customers with regards to upgrades and or new business. Now considering migrating my contract to other provider.
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Replies (1)
MTN South Africa's replyOfficial
19 Oct 2015, 14:42Hello eongoosen,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience this may have caused.
According to our records your upgrade has now being processed.
We would like assure you that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience this may have caused.
According to our records your upgrade has now being processed.
We would like assure you that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply19 Oct 2015, 14:42
Official
Hello eongoosen,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience this may have caused.
According to our records your upgrade has now being processed.
We would like assure you that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience this may have caused.
According to our records your upgrade has now being processed.
We would like assure you that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***