HS
Hermien S
1 reviews | Active since Feb 2015
10 Feb 2015, 12:53
MTN BAD SERVICE
Ek is ongelukkig oor MTN se diens.<br> <br> Ek het opgradeer. Ek het twee ****rakte op my naam op die een lyn 1 moes data gewees het en op die ander lyn bis en R100 airtime. Hulle het dit omgedraai en na vele oproepe 10, 20 het hulle vir my gese dat hulle nie dit kan omdraai nie. MTN het vir my n verkeerde ****rak gegee, en na vele oproepe moes ek my ****rak kanselleer.<br> Ek voel dit is swak diens ek is n klient van MTN oor die twintig jaar. Pasop ek het nog nie eers my nuwe fone gekry nie toe is ek al op die nuwe pakket en verloor al my vorige lug tyd. Dit so net gaaf gewees het as die verkoops persoon dit aan my genoem het.
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Replies (1)MTN South Africa's replyOfficial
25 Feb 2015, 09:22Hello h3rmien@12345,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused your account and see that the packages were reversed. Your cell-phone number ending in 1661 is now on the MTN Choice 1GB package and the cell-phone number ending in 1663 is now on the MTN Choice 100 package.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused your account and see that the packages were reversed. Your cell-phone number ending in 1661 is now on the MTN Choice 1GB package and the cell-phone number ending in 1663 is now on the MTN Choice 100 package.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply25 Feb 2015, 09:22
Official
Hello h3rmien@12345,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused your account and see that the packages were reversed. Your cell-phone number ending in 1661 is now on the MTN Choice 1GB package and the cell-phone number ending in 1663 is now on the MTN Choice 100 package.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused your account and see that the packages were reversed. Your cell-phone number ending in 1661 is now on the MTN Choice 1GB package and the cell-phone number ending in 1663 is now on the MTN Choice 100 package.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
