mJ
mellissia J
1 reviews | Active since Jul 2015
28 Jul 2015, 08:41
MTN bad service!!!
Today is the 28 July 2015, logged a call with MTN call centre on the 9 July to resolve a query with MTN for airtime not received and yet no answers from MTN or any feedback. I contacted MTN this morning again, was told for the 2nd time, query has been logged with the incorrect department. I was promised a week ago the query will be resolved and the airtime will be allocated. No the strike is used as the excuse why there is a back log! Seriously, is the strike my problem? The strike wasnt a problem when MTN needed to debit my account!!! This is only 1 of 2 queries I have with MTN. REALLY REALLY BAD SERVICE from MTN
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MTN South Africa's replyOfficial
11 Aug 2015, 11:10Hello melvj0310,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the airtime was activated. Once again apologies for the delayed response.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the airtime was activated. Once again apologies for the delayed response.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply11 Aug 2015, 11:10
Official
Hello melvj0310,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the airtime was activated. Once again apologies for the delayed response.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the airtime was activated. Once again apologies for the delayed response.
Best regards
Mantoa
REQ:***
Best regards,