JA
Joshua A

1 reviews | Active since Nov 2020

01 Nov 2020, 10:24

MTN - Bad Service

I am so unhappy with the service Ive received from MTN. I signed up for an online deal via the MTN site and its been nothing but problems since day one. The person i dealt with at Rewards Co. which is a third party seller they use caused major issues with my contract the data was captured incorrectly from my personal details to the actual contract details. Ive phoned the call centre every month for four months trying to sort out my billing after been billed incorrectly, they were billing me for the package and not the actual device. They still havent managed to resolve the issue and expect me to follow up with it each time, but no matter what i try from emailing to calling in to phoning Rewards Co. nothing has been resolved. I have tried my best to resolve the issue but i have had no success or proper assistance in this matter. I need my bill to be rectified to show the package as well as the device and MTN has been very unhelpful. I would not recommend anyone use their online purchase process as it is much easier to buy in-store in terms of following up and fixing issues. At this point i would not recommend MTN to anyone.

0
Replies (0)