MTN - BAD Serivice

My company managed to pay me a few days late because everyone is struggling to pay everyone in the current times. So my debit order for my contract bounced. I got an SMS that my account would be changed to cash, that's not problem. I contacted you on the 30th of April. I received no response. I sent another email, i posted on Facebook and Twitter that i needed help. No response. I tried making a call this morning (04/05/2020) "My services has been suspended". I needed someone to help me make a payment and no one contacts me back? After waiting 25 mins for someone to answer the phone i get told i must do an EFT and wait 24 to 48 hours? I understand late payments cannot be your problem but i tried to avoid all this by contacting you and no one got back to me? This is really **** service. I will not be renewing my contract with you because of this.