BH
Belinda H
1 reviews | Active since Jan 2015
10 Feb 2015, 11:43
MTN BAD RECEPTION/ COVERAGE CAPE TOWN
On 27 January 2015, I lodged a complain with MTN about bad reception and drop-calls in Table View Area. My reference number is ***. They said they will investigate and come back to me within 10 working days. The number they gave per sms to phone for further enquiries, is ***. Untill today, I received NO reply regarding a solution for bad reception problems in my area. When I phoned the number they gave me,***) my phone says: NUMBER INVALID!!! Can you believe it? MTN get a wakeup call please.
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MTN South Africa's replyOfficial
23 Feb 2015, 12:24Hello rakajack,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply23 Feb 2015, 12:24
Official
Hello rakajack,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,