MTN BAD - REALLY REALLY BAD - THINK TWIICE BEFORE YOU JOIN MTN

THINK TWIICE BEFORE YOU JOIN MTN

I've been a MTN customer since the beginning - way back when cellphones come to South Africa, I can't even remember the year anymore. MTN has always had issues but I decided to stick with them - better the devil you know.

Then, about 3/4 years ago I wanted to renew my contract but I was told that because I'm on their OLD system I cannot upgrade to the NEW contracts, I can only upgrade to the OLD system's contracts. This is a problem as the OLD system's contracts are more expensive and they are more voice/minute based as opposed to the NEW systems' contracts which are more data based. Ever since then I've been told to wait until I get migrated onto the NEW system but 3/4 years later and MANY enquiries later I'm still on the old system.

Eventually I gave up and asked for all 4 my contracts to be cancelled on 13 Dec 2021. More specifically all 4 contracts must be moved to prepaid so I can keep the numbers when I port to a different provider.

It's been a month now and still I had no feedback on the status of my cancellation. Going to a BRANCH DOES NOT HELP as they say I have to phone customer services as I am on the OLD system, they cannot cancel my contracts. Customer Services say they don't do cancellations, I must contact retentions. Retentions says because I'm on the old system they can't cancel it, I must contact Customer Services. While being sent around I actually spoke to a representative who told me that "They do not have a customer services department" - and then everything started to make sense.

Bottom line - MTN IS A NO GO, no matter how bad you think the others are, MTN is worse.