MTN: Bad or even Worse?

I purchased an iPhone 14 from MTN Cape Town at Cape Gate in Brackenfell. After using the phone for two months, it suddenly shut down and wouldn't turn on. I took it to Apple, and they recommended sending it back to MTN. This happened on April 23rd. MTN informed me that it would take about a week for the device to be picked up, and then an additional 3-4 weeks to determine if it could be repaired or replaced.

Over the past two weekends, I checked with the store for updates as promised, but I never received any. On May 21st, I visited Cape Gate to inquire about the situation. They informed me that they were waiting for the waybill to be sent in order to issue me a new phone, which they initially said would be ready on Monday. However, the date kept getting pushed back to Tuesday and then Wednesday. Eventually, I discovered that the phone had never been collected.

Feeling frustrated and disappointed with the service from MTN, I decided to contact the head of the company. They assured me that the phone would be collected by Friday, and I would receive an update on either the repair or replacement by Monday. However, once again, the phone was not collected as promised. It's incredibly frustrating to be paying for something that I don't even have and to experience such poor service from MTN. Words cannot express my level of disappointment and outrage at this situation.