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LS
Leana S

1 reviews | Active since Feb 2021

11 Sept 2022, 13:21

MTN BAD/ NO COSTUMER SERVICE

This is about MTN SA....no COSTUMER SERVICE... my payment was one day to late and it did on the MTN APP....what nobody knows is take up to 7 dates to clean...my MTN account was on HARD SUSPENSION ...no out going or in coming calls and no more incoming SMS...NOTHING...I called the call center 135 and nobody could assist...went to the MTN store...they tried as well...according to my understanding MTN has a new system....BUT REALLY...SINCE TUESDAY 6th of September 2022....I'm still under HARD SUSPENSION....and my account being in credit....ON TOP OF THAT THERES A TIME DELAY BETWEEN INDIA AND SOUTH AFRICA...I had this number *** for more that 20years...never experienced this bad service....and there is no direct line to contact the MTN COMPLAINTS DEPARTMENT...I even gave numerous KTN staff and agents at 135 my alternative number (as I cannot receive or make calls or even receive sms on my main number) but no luck and no customer service....and then they state "customer champion" will assist 🙄 what a laugh...truly I don't no what to do anymore....like I stated my account is in credit.....pls somebody out there I loosing business......HELP!!!!!!!!!!

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Replies (14)
LS
Leana S's update11 Sept 2022, 16:35
Reviewer Update
MTN STORE...have been there from 09:00 - 12:00 still they could not solve my problem of the 'HARD SUSPENSION '...in stores when they lock a case ore ref its called 'remedy case'....but even that didn't helped...as I was at the MTN store Jeffrey's Bay fountain mall...another REMEDY CASE was logged....that was earlier this morning (I know it's Sunday...but keep in mind since Tuesday 6th September 2022 nothing being done to open my MTN line)....I cannot make any calls or receive...no DATA...so incoming sms...that is how severe the HARD SUSPENSION is....because of the MTN APP where I did my payment....pls people don't use that app for payments.....16:33 Sunday 11th Sept 2022...still no service....NO SERVICE...WHAT MUST I DO...(mmmhhh time delay between India and South Africa...that's their excuse)
LS
Leana S's update11 Sept 2022, 16:57
Reviewer Update
HELLO MTN SA SOMEBODY OUT THERE!!!!! TO SUPPORT COSTUMER SERVICE PLEASE🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏
LS
Leana S's update11 Sept 2022, 17:06
Reviewer Update
The REMEDY TICKETS in store did not HELP!!!!...I was shocked when they used the excuse..."time delay between South Africa and India"...I has a customer did not no that before..new system...on MTN side...but to put you straight THATS GOT NOTHING TO DO TO ME AS A COSTUMER...I WANT EVERYTHING BACK IN ORDER TO DO MY BUSINESS...YOU MTN ARE COSTING ME SERIOUS BUSINESS LOSS....AS I AM ONLY DEPENDENT ON MTN SERVICE SERIOUSLY....WACK UP MTN SOMEBODY...REALLLLY
LS
Leana S's update11 Sept 2022, 17:09
Reviewer Update
MTN MYN..HELLO....SOMEBODY OUT THERE...SOUTH AFRICA OR INDIA..HELP PLEASE HELP
LS
Leana S's update11 Sept 2022, 17:11
Reviewer Update
PRETTY PLEASE RESOLVE MY ISSUE/PROBLEM...
SOMEBODY OUT THERE....CAN YOU HEAR ME!!!
LS
Leana S's update11 Sept 2022, 17:18
Reviewer Update
Since Tuesday 6th September 2022 more than 25 open tickets hanging in the AIR not being attended to...because of an operators...its not the system...but an operators not doing their JOB....CUSTOMER SERVICE...NO NOTHING...HELP PRETTY PLEASE HELP...my account is even in credit....still no SERVICE...
LS
Leana S's update11 Sept 2022, 17:29
Reviewer Update
PLEASE who can I contact to get things fixed...🤪🤪if India is still the problem...I'm referring to to time frame....🙏🙏🙏🙏🙏PRETTY PLEASE...HELP ...MTN SOUTH AFRICA HELP ME!!!!!🙏🙏🙏🙏...I NEED MY VOICE BACK PLEASE!!!!WHY YOU TAKE YOUR TIME
LS
Leana S's update11 Sept 2022, 17:34
Reviewer Update
MTN SA ****EN SUCK PEOPLE
LS
Leana S's update11 Sept 2022, 17:41
Reviewer Update
🙈🙉🙊 catch a wake up MTN SA....****en COSTUMER SERVICE...YOU ARE USELESS!! AFTER 20YEARS TOGETHER....hello smell the coffee
LS
Leana S's update11 Sept 2022, 17:45
Reviewer Update
WHAT MORE TO DO GET A RESPONSE!!!!!HELP ...PLEASE HELP!!!!
LS
Leana S's update11 Sept 2022, 17:49
Reviewer Update
It's seems like HELLOPETER cannot help me in THIS MATTER...DUE TO NO NO NO NO RESPONSE..

LS
Leana S's update11 Sept 2022, 18:36
Reviewer Update
BES5 PART ...IN PUBLIC THEY...MYN..WILL NOT RESPOND....IM STILL HERE..!!!!🤬🤬🤬
LS
Leana S's update11 Sept 2022, 18:37
Reviewer Update
Will you do you're job and give my life back before I end it...pls..MTNSA...PLS
LS
Leana S's update11 Sept 2022, 18:39
Reviewer Update
Will please do you're job..please before I end mine...due to no COSTUMER SERVICE and no HELP....PLS ...