MTN BAD INSURANCE SERVICE

my phone was ****** on the 27 June 2015 , I sent a claim form last week Tuesday and in the email it was said that the claim would take 5 days now when i call to find out whats delaying the claim i m told that they will sent my reference to head office and head office will call me Monday and i tried calling head office nobody is answering the line and i m told that at head office the are short staffed that's not my problem when mtn wants there money month end the will sent 4 sms a day now when i want to know whats going on with my claim i am being told stories.I M DONE WITH MTN AND THEIR BAD SERVICE.