MTN bad experience

MTN’s failure to RICA and activate my eSIM resulted in a three-day delay, which prevented my sibling from reaching me before my mother passed away. This experience makes it emotionally unbearable for me to continue paying for the current contract, as every debit order will serve as a painful reminder that I missed the chance to say a final goodbye to my mom due to MTN’s poor customer service. Continuing with this contract would feel like ongoing emotional torture.