MTN BAD CUSTOMER SERVICE & REFUSAL TO STOP DEBITING

I am writing to lodge a formal complaint regarding continued billing by MTN despite the cancellation of my contract. I initially contacted MTN via email on 03 February 2026 to give notice of cancellation of my WiFi contract. I was later advised to visit a physical store, which I did on 04 February 2026. During this visit, I was informed that I needed to return the router, even though my intention at the time was to give notice of cancellation. I was subsequently advised by the store that I could proceed with the cancellation on 28 February 2026, as there was no notice period required and I had already paid for the full month of February. On 28 February 2026, I returned to the store, successfully cancelled the WiFi contract, and returned the router as instructed. Despite this: I was billed again in March 2026. I then contacted MTN and received written email confirmation that the contract had been cancelled. However, I have now been billed again for April 2026.

This ongoing billing is incorrect, as the contract was properly cancelled and all required steps, including the return of equipment, were completed.