MTN - Bad Customer Service - Ignore Numerous Emails and Phone Calls

<p> </p> <p>I have a second Cell pone for my father, who is a pensioner. In January I received a shock when I was told told that the account was three months behind, I emailed the proof of payments, went to two walk in shops to ensure that they received it on the system and was told they could not see it.</p> <p> </p> <p>I hav ebeen calling and emailing and eventually reached teh stag ethat I would not upgrade my dad's cell in February 2017.</p> <p> </p> <p>He was taken ill two weeks ago and I ended up browsing his cell phone and discovered to my horror that the cell was not converted to pay as you go as I requested. and Once again I am on the merry go round of being transferred from one department to another, until my call is dropped..over and over and over again.</p> <p>Find a thread of emails sent to Mtn from January up to now.</p> <p> </p> <p>How do I ensure that this company just closed down this contract so that I never ever have to deal with them again.</p> <p> </p> <p>I am deeply dissapointed and disgusted.</p> <p>............................................................................................................................................................................................</p> <p> </p> <p>Good Afternoon</p> <p> </p> <p>So I followed the Instructions below….and once again I was transferred and my call dropped.</p> <p> </p> <p>I finally Give up.</p> <p> </p> <p>Sincerely</p> <p>Sharon Morrison</p> <p>084 ********** </p> <p> </p> <p>From: Customer Care ********** <br /> Sent: 12 July 2017 04:55 PM<br /> To: Sharon Morrison <br /> Subject: Re: [# ********** 6]</p> <p> </p> <p>Good day Sharon,</p> <p>Thank you for emailing Customer Care.</p> <p>Kindly be advised should you wish to cancel your contract you need to contact our customer care line on ********** and select option 4 from your MTN sim card.</p> <p>We trust that you find the above in order.</p> <p> Kind Regards,<br /> Jabu Shabalala <br /> Customer Services<br /> MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ********** 6</p> <p><br /> --Original Message--<br /> From: Sharon<br /> Date: 2017/07/12 2:48:09 PM<br /> To: ********** /> Cc: ********** ********** ********** /> Subject: [# ********** 6]</p> <p>Good Afternoon</p> <p> </p> <p>Yes, it is Sharon Morrison, Id Number **********, Tracking number # ********** 6.</p> <p> </p> <p>My father has been in hospital and I ended up with his cell phone and to my dismay, I saw a sms from MTN for outstanding payments on his cell phone.</p> <p> </p> <p>On the 26 January 2017, I sent you an email informing you that I will not upgrade and therefore will go on the pay as you go package. I went into MTN shop in Observatory Mall - Twice, St Peters Square to cancel the contract and to email the proof of payment in front of the store clerk, I went into MTN Cavendish to ensure that you received all my proof of payments, and needless to say no one could find it on the system.</p> <p> </p> <p>To date I have not received any call back to my cell phone: 084 *******, to discuss anything.</p> <p> </p> <p>I finally gave up, seeing that I have been to numerous MTN shops and no one could assist me with this matter. I have sent proof of payment for last year over and over.</p> <p> </p> <p>This MTN number should be Pay as you go.</p> <p> </p> <p> </p> <p> </p> <p>Sincerely</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Customer Care ********** <br /> Sent: 27 February 2017 10:43 AM<br /> To: Sharon <br /> Subject: Re: [# ********** 6]</p> <p> </p> <p>Dear Valued Customer,</p> <p>Thank you for your continued support.</p> <p>This email serves as acknowledgement of your request. Please retain your reference number found in the subject line for future tracking purposes.</p> <p>We will endeavour to have your query resolved and provide feedback as soon as possible. In the event that you have not received feedback or your request is deemed as an emergency, you may contact us by dialling 808 (free from any MTN contract cellphone number) or +2783 1 808 from any other service provider (calls are charged at standard cellular rates).</p> <p>Try our Self Service website MTN Active on: https://mycontract.mtn.co.za/landing/landing.htm or our myMTNza Contract App now available on Android, iOS, Blackberry and Windows where you can now do the following:</p> <p>• Check your Balances</p> <p>• Make Account Payments</p> <p>• Manage your Value Added Services</p> <p>• and much more</p> <p>Other Useful links:</p> <p>Prepaid Support: ********** <p>Account Suspensions or proof of payments: Email: ********** <p>Roaming tips: http://www.mtn.co.za/Travel/Pages/MTNRoaming.aspx</p> <p>MTN Packages: https://www.mtn.co.za/everyday_services/useful_extras/Pages/YelloTrader.aspx</p> <p>Kind Regards,</p> <p>MTN Customer Care</p> <p><br /> <br /> <br /> ----- Sharon Morrison Wrote -----</p> <p>Good Day</p> <p> </p> <p>I have been trying to get hold of Customer Service for two months now, I went to MTN in Observatory and they told me that I was four months behind and I gave them my proof of payment as well as my contact number…I had no response yet.</p> <p> </p> <p>I went to MTN in Promenade mall and they told me that there is nothing they can do.</p> <p> </p> <p>I went to MTN in Cavendish, and I was told that I am still 4 months behind and that they could not help me. I have being going around in circles and none of the MTN stores can help and no one at Customer service contact me.</p> <p> </p> <p>So here for the last time is Four last payments, my contact number is *********.</p> <p> </p> <p>Sincerely</p> <p> </p> <p>Sharon </p> <p> </p> <p>From: Sharon <br /> Sent: Thursday, 26 January 2017 4:44 PM<br /> To: ********** ********** /> Cc: ********** ********** /> Subject: *******</p> <p> </p> <p>Good Afternoon</p> <p> </p> <p>I do not wish to extend my cell phone contract that is up for an upgrade, I would like to convert that number to a pay as you go. Can I please check whether I can get a data sim and contract.</p> <p> </p> <p>Sincerely</p> <p> </p> <p>Sharon </p> <p> </p> <p>From: Sharon Morrison <br /> Sent: Tuesday, 24 January 2017 3:43 PM<br /> To: ********** ********** /> Subject: *********</p> <p> </p> <p>Good Day</p> <p> </p> <p>Can you please let me know what I must send to not upgrade my contract. I would like to turn that line in to a pay as you go and then take out a data line. Will that be possible?</p>