MTN Bad Customer service EVER!

They are known as customer service champions... I had an issue about 3 weeks ago with a bundle that was never activated after purchase. I purchased a one-week 7gig data plan, with one gig loaded daily for seven days. I received my gig on the first day of purchase, but the data was not loaded the next day.

So I called MTN customer service and was told to reboot my phone, turn it off, and restart it after 15 minutes. My data would be restored, and everything would be fine, I was assured. I gave it a day rather than just 15 minutes. When I called to follow up, I was told that I needed to speak with the data department.

After a few days, work became hectic, and I was forced to purchase more data because I needed to be online anyway. I followed up again and requested to speak with the supervisor, and Champion informed me that the leadership only starts working at 6 p.m. and that she would contact me. I left my information and am still waiting for a call to this day. We said our goodbyes, and I sat there like an idiot waiting for the Champion's Leader to call me.

I called again a week later to explain to another Champion, and they hung up on me. WOW, a true "champion". What was nice about the first Champion was that they actually entertained me and raised my hopes, you know, they ****, but this one was some kind of Champion zero effort fresh out of lies.

So I tried once more. My search for a solution continued because I was frustrated and hoped that one day I would receive assistance from these people who claimed to be service champions.

I spoke with a lady who checked my history and apologized before telling me that she would refund R60 to my sim card because she could see that I got the gig data on the same day, so she would not give me the full R70 refund. I cut my losses and agreed because there was finally light, but I should not have gotten my hopes up because the champion ****, and I am still waiting for my refund after over 3 weeks of lies and no effort from MTN customer service to resolve my issue.

I am completely disappointed, and you do not deserve to be called service champions.