MTN BAD CUSTOMER SERVICE

MTN BAD CUSTOMER SERVICE I upgraded my cell phone via MTN’s upgrade service on the 24 February 2021. The deal for that month was that if you upgraded, you would receive a set of Galaxy buds pro or Galaxy Buds live, Galaxy Smart tag, Samsung Care R499 and 2 screen repairs over 24 months. After emailing several times and phoning customer service more than 6 times, I have received no assistance. The customer service clerk gives you numbers to call that are not working or the numbers they give you, takes you back to customer service. It’s like you are going from pillar to post. I do not know what to do further. Then whilst phoning, I discovered that when I upgraded another number, the clerk had told me that I would receive 1 GB data and 50 airtime. Now I discover that all I receive is 20 MG and 30 airtime. I would never have upgraded this number. When I disputed this, the clerk put me through to the retentions division. However, the call was dropped and I never got to speak to someone. How can this be resolved?