MTN bad Customer service

We understand that the country is going through tough times and lots of people are loosing their jobs and you are loosing customers. At the same time there should be no excuse as you guys are over busy and worked up.

My query has been going on for over 2 months now. As of the 4th of June 2021, THABANG from cancellations incorrectly cancelled the wrong contract number, which up until now nobody told me and apologized for. Unprofessional!!!

My sim is in no use from the 4th June 2021 as you have access or this and can clearly see this.

I did stop payment to try and make MTN work faster which was of no use to me. Payment is now up to date and yet still my sim is not working.

Although MTN Agent THABANG made this error but he has not rectified this and have put me and my family in total inconvenience. Why didn't THABANG rectify this?

MTN agents however cannot resolve this and wanted me to go to a MTN branch. Although there is covid-19 around MTN is absolutely incredibly inconsiderate. Never the less I did the job for MTN and have been to 2 branches.

First one was MTN Chatsworth (picknpay centre) spoke to Mubeen. He said he cannot help me, he couldn't test my sim as he did not have a spare phone and suggested I go back to the store I took the contract with. NOTE THE CUSTOMER SERVICE!!!

Then I went to MTN Chatsworth centre spoke to Smanga Buthelezi who was quiet helpful by advising me on the issue that THABANG failed to do. So here is the list that needs to be rectified so I can have my sim card working:

1. Caller ID incoming 2. Caller ID outgoing 3. Basic Data fax

Reference *** Req: *** Now I need all MTN management teams to get involve in this as well as THABANG'S manager. Why didn't you guys rectify this?

I will be waiting on an urgent reply and call.