LJ
Liza J

1 reviews | Active since Apr 2016

22 Feb 2017, 11:49

MTN bad customer service

<p>On the 31th January 2017 I loaded 3 times R60.00 airtime = R180, I tried to purchase a data bundle for R160 the 1.5g and the airtime has been taken but I never received the data.</p> <p>The contract are on a prevoius friends name and he had to try and do it himself contacting them, he send a email to Charl MTN Durbanville where he got his contract from and cc me in the email we haven't received feedback so I got Charl's number and send him messages: 3 February, 6 February, 13 February, 14 February, 17 February, 20 February Charl said the vouchers has been active again, so I tried to load it again and it gave me a message: The PIN number entered are incorrect with all 3 vouchers. I told Charl and he said he will try. Didn't hear anything back. 21 February I asked again and he saifd they are very busy and the system freezed. In this month I had to buy twice extra data, money that I don't have extra....feeling really dissappointed!! Now I do understand that people complain about MTN!!!</p>

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Replies (1)
LJ
Liza J's update24 Feb 2017, 14:10
Reviewer Update

I put twice airtime on after the R180, because I needed data to use my phone so that I can have airtime and dat check your records and get back to me. So if I haven't put airtime on I would have been without airtime / data for the whole month trying to get answers out of MTN. I will be waiting for you te get bcak to me.