MTN BAD CUSTOMER SERVICE

<p>I am a customer of MTN for 23 years but at this stage i would not refer any of my friends or family members to make use of MTN as a Service provider.</p> <p>Currently i got 2 contracts with MTN but the ********** 854 nr is the main line of the contract.</p> <p>On the 28th July i received an sms from MTN to informed me that i reached my R5000 Credit limit i was so confused because i got a top up contract with a block on both lines to make sure that there is no cost exstra occuring on my lines.</p> <p>I phone the customer service department and the gentleman only said that the 141 option was used to changed the credit limit on the phone i asked him how is that possible because i never received any sms no answer regarding this not even tried to explain to me how only informed me that they will deduct the money month end otherwise i need to phone after the billing period to customer service again to make a payment arrangement.</p> <p>I phoned them again and explain everything to another gentleman becuase no one send me the report which i asked for to show me what was going on on that line that there is an amount of R5000.</p> <p>He locked a complain again and said someone will contact me in 24hrs but no one even bother to contact me in phoned several times with no luck and alot of Ref Numbers in the process.</p> <p>Again i phoned the customer service after i received another sms to informed me about the Credit Limit of R5000 and explain everything again and i asked the lady who tried to assist me to please cancell my debit order on the account i will make the monthly payment cash and to note the R50 exstra on that outstanding amount for the credit limit because nobody phoned me or explain to me how it's possible that this could happend and they not bother to send me an sms to informed me that there is changes on my lines.</p> <p>And never receive any written information to explain about the 141 option on the service or the report to show me what was done on the other line.</p> <p>On Monday i received an sms again to informed me that they will suspend my lines (the other line is already suspend which i asked to do in the meantime until i received information regarding my request) i phoned again and the lady informed me that there is no payment arrangement on the system the only department who can assist me with an arrangement is the Credit Department (i mean the lady promised me that the debit order is cancelled and the arrangement is done)</p> <p>Again she locked a request with the Credit Department and 2 days later i received an e-mail back from Mrs Van Wyk to informed me that she declined my arrangement for R50 a month i need to pay them R893 on the outstanding amount. Not even bother to invesitgate my dispute and all the ref numbers to tried to resolve this problem even forward the e-mail that i send to the Customer Care Department and she send an mail back to said she read the report but still declined my offer for R50 i mean at least i tried to get answer even payed my monthly instalment as promised and the R50.</p> <p>Just after that she just suspend the line but not even tried to assist me at all or to send me the URL report that were requested from the branch at NC Mall in Kimberley.</p> <p>Still want to know why did they not send me the sms to inform me abount the changes, why do i have an mnt pin of my account, why is there a block on the limit but still it was changed without my knowledge and please provide me with a contract where there is an explanation of all the services from MTN -141 option!!!!!</p>