MTN bad customer service

My MTN account has been paid via EFT. The payment is paid into the correct bank account with the correct reference number. I always paid EFT if its not from my bank account, its paid from my husbands account.

I paid my July statement on the 26th of July. Immediate payment. I sent my proof of payment to the social media team after receiving an sms that my services are suspended. I waited a week and it was not resolved. I phoned customer care I spoke to Endinako Stuurman who said my matter will be escalated. I spoke to Mbali who said she was allocating the payment on the phone.

I received my August statement and my July payment still has not been allocated.

This is the worst service I have ever received from MTN. I have to post this review to get your attention. It is a disgrace!