1 reviews | Active since Jan 2013
Mtn bad customer service
<p>Friday I went to the Mtn store in Menlyn to apply for a contract and Saturday I got an sms that the application was successful . I went to the store to sign a contract and get a phone the guy who was helping me told me that they offline and that he will call me the following day for which he didn't. I called him and he told me they still offline but he will talk to their manager to find out if they cannot do it manually and he will call me back. I waited for hours and the guy did not call until I called him again and he ignored my calls. I also tried to call the store manager number provided in Menlyn website but no one answered. I am very disappointed with the service I got and wouldn't recommend the store for anyone. A simple feedback would have been great instead of leaving me hanging. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********