MTN bad customer service 3 days and sim swap not done

Disappointed with MTN customer service, I did a sim swap on the 25.03.24 with the help of an MTN consultant at the Pinecrest Store on my phone as I lost my other phone but needed my old number which is *** as it is linked to my bank account and other services and they said it would take 2-24 hours 3 days and it's still not resolved yesterday I called the customer care number which is 135 and they said there was an issue with the sim swap I did on Monday but this was not communicated to so I did it again and today is another day more than 24 hours later and the sim swap is still not done I did send emails and escalated this telling them that my account was hacked and money taken out but still the sim swap is not done