MTN Bad Customer Service

I emailed MTN insurance on 5 August 2015 for my phone which was ****** on 15 July 2015.<br> I received an automated message with reference number and waiting period of 5 days. By 25 August I had received no information from MTN regarding my claim and experienced countless failed attempts at contacting their insurance department. I went to their Cavendish branch and an employee apologised for the lack of service and emailed them for me personally which resulted in the same automated response. Today I am sitting with no more information than I had than the day my phone was ******. The 808 number has proved to be useless. After dealing with at least 10 different consultants, one made me aware that all of my previous phone calls had not been logged on their system, claiming the last time I'd called them was during the month of December last year. All previous consultants did not ask for my details, unlike the last one I spoke to. All I'd been told prior to that was \Have you tried emailing them sir?". As a paying customer I think this service is putrid. I sincerely hope they do something about this pathetic customer service. \""The talent of our nearly 27000 employees\"" and no one can help???"""