MTN bad customer service

I took out a new MTN contract yesterday with the request to port my number to MTN from Vodacom. I had to hand in proof of address, copy of my ID, salary advice as well as 3 months' bank statements. The number ported this evening but now my new sim ( which came with the device) is RICA blocked and I received a message on my phone that I need to go into the store to RICA. I contacted MTN customer service as surely, everything was already handed in at the store? All the documents should be scanned into their system? I was told that they were very sorry but I have to go into the store. Really? I was there yesterday with all the required documents which they took off me? The old phone as well as the new phone is no longer working due to this and I cannot take off work. So MTN, 1 day into the contract and I already want to cancel. Really really bad customer service