Item: MTN South Africa
Rating: 1
Author: Lyndall B

MTN South Africa's replyOfficial

12 Sept 2017, 10:22

Thank you for your post.

We apologize for any inconvenience incurred.

We have checked the account service and pick up that voice mail service was snot loaded on the account, the service is loaded now. Please allow +-2-24 hours for the service to be active on the network.

There is no suspension on the account.

After the 2-24 hours dial 100 and follow the voice prompts to set up your voice mail. The back end system reflects that the service is active.

If this problem is not resolved after the 2-+24 hours please take the device to any MTN store to check the device settings for you.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply12 Sept 2017, 10:22

Official

Thank you for your post.

We apologize for any inconvenience incurred.

We have checked the account service and pick up that voice mail service was snot loaded on the account, the service is loaded now. Please allow +-2-24 hours for the service to be active on the network.

There is no suspension on the account.

After the 2-24 hours dial 100 and follow the voice prompts to set up your voice mail. The back end system reflects that the service is active.

If this problem is not resolved after the 2-+24 hours please take the device to any MTN store to check the device settings for you.

Kind Regards,

Alice van der Merwe

Best regards,

LB

Lyndall B's updateReviewer Update

12 Sept 2017, 10:31

Hi Alice, Thanks for getting back to me. Lyndall

LB

Lyndall B's update12 Sept 2017, 10:31

Reviewer Update

Hi Alice, Thanks for getting back to me. Lyndall

LB

Lyndall B's updateReviewer Update

04 Oct 2017, 14:10

Dear Alice, Since our last communication i've been to the Bayside MTN store 3 times. The last time was earlier today when I eventually did a sim swop as I was told that's the only way forward. This cost me R121 which I find absolutely ridiculous to start with as this isn't my fault and i'm on contract and pay my monthly fees diligently. My actual reason for this email is that my phone still doesn't receive calls. Do you have any idea how frustrating that is!!!!! It was my daughters birthday yesterday and several family members tried to call me but with no luck. My biggest fear is that there is an emergency with my spouse or daughter and no one can get hold of me. I'm begging you to please get someone who knows what they're doing to sort out my phone. And not just your technical department who sorts it out for a day and then i'm back to square one. I work full-time and can't keep driving up and down to the mtn shop. Lyndall

LB

Lyndall B's update04 Oct 2017, 14:10

Reviewer Update

Dear Alice, Since our last communication i've been to the Bayside MTN store 3 times. The last time was earlier today when I eventually did a sim swop as I was told that's the only way forward. This cost me R121 which I find absolutely ridiculous to start with as this isn't my fault and i'm on contract and pay my monthly fees diligently. My actual reason for this email is that my phone still doesn't receive calls. Do you have any idea how frustrating that is!!!!! It was my daughters birthday yesterday and several family members tried to call me but with no luck. My biggest fear is that there is an emergency with my spouse or daughter and no one can get hold of me. I'm begging you to please get someone who knows what they're doing to sort out my phone. And not just your technical department who sorts it out for a day and then i'm back to square one. I work full-time and can't keep driving up and down to the mtn shop. Lyndall

Mtn bad customer service