JB
Jacqueline B
1 reviews | Active since Jul 2014
24 Jul 2015, 16:26
MTN Bad Customer Service
I phoned 808 Customer Service and waited an HOUR for a reply... I asked the operator to organize to send me a detailed statement of my June Account as it was double what I normally pay, but I haven't used it any more than usual. He said an email would be sent to me straight away. 3 weeks later I am still waiting for it. I have tried phoning them again on 808 plenty times but the phone rings and rings and then cuts off. There must be a problem with that now! GRRRR.
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Replies (1)
MTN South Africa's replyOfficial
05 Aug 2015, 11:39Hello jacquelinebekker,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, we are pleased to hear that the matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, we are pleased to hear that the matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply05 Aug 2015, 11:39
Official
Hello jacquelinebekker,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, we are pleased to hear that the matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation, we are pleased to hear that the matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,