NL
Noko L

1 reviews | Active since Apr 2015

29 Apr 2015, 09:46

MTN Bad customer service

February 2015 i received statement and it was R29 more than my actual contract phone costs, i enquired on 808 and was assisted, refunded my money and was told it wont happen again.<br> March 2015 i recieved my statement again, this time i am being charged R59 more than what i am supposed to be paying, i try calling 808 and can't get through. I have been trying since March, today is 29 April 2015.<br> Everytime I go to MTN they tell me they cannot open my account, or they are offline so they cannot assist me, i have been to the branches for over 5 times without assistance. My April statement is still R59 more.<br> On that note, my contract reflects things i never added to my contract of which i am not getting anyway, and MTN just refuses to assist with this matter.<br> I even tried to rather cancel my contract after not getting assistance, but guess what....they told me to call 808, the number that no one can get through to.<br> I would jus like MTN to solve this problem because now i have been trying to solve it since March to no success.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 May 2015, 13:48
Official
Hello nshcmm,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the data bundle has been deactivated and we have processed a credit of R176.45 for the data bundles charged for March, April and May.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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