1 reviews | Active since Feb 2018
MTN- bad customer serivice
Ive been going from one pole to the other. It took 2 years for the ********** account to be resolved and now i can't find anyone who is able to solve the credit clearance for this ********** account. Why am i expected to pay R8000 for a phone i don't even know of ? A phone that the company knows was opened **********ly. This is unfair for me as a customer to call day in day out without getting any assistance. Just yesterday i was on the phone for a whole hour and no one was able to assist me with this. I cant open any other accounts now because of MTN. Im 6 months pregnant and MTN stress really is unnecessary. Someone needs to sort this out now because I am tired of this now.
Regards Dr Mchunu
Dear Nonjabulo,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can rectify your account and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Dear Nonjabulo,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can rectify your account and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team