MTN - bad customer care, dispute resolution and passing the buck

I am highly frustrated with the situation on a contract I have for my son. When his contract was about to expire, one of your consultants (company Mondo) called me for an upgrade. She said that I can still keep the benefits of the previous package and now get additional data. I was also told that when I want to upgrade, I now have time to make my decision and when I’m ready to upgrade I can apply. I checked online and the upgrade is now in 2026????!!!! Additionally I was put on a new contract which I was not told about. This resulted in having a massive bill driven by voice calls which has been ongoing and is now at its highest because the previous limit restrictions were suddenly lifted. I sent numerous emails to MTN and Mondo, eventually getting a callback. I disputed the above and said that since I stopped using the service I was willing to compromise to pay up to last usage in December 2023. However once again I had kickback from the agent.

I strongly urge people A.) Do not sign up to anything with Mondo and B.) If you are even considering MTN, either don't or take pre-paid.

I for sure will never recommend them for their poor customer care and service and for the constant passing the buck.