MTN BAD COMMUNICATION - ACCOUNT QUERIES

Mtn has over charged us for few months now on our account, went to MTN branch to request they have cancelled the black Friday subscription which we never app**** for nor did we ever took out these contracts over black Friday, two numbers *** - Ref*** has received feedback of credit R600.02 the second number *** never received any feedback. Second question this has not yet been deducted from the current amount of R1964.96, Our phones are off as we are querying this with MTN, and not getting response. My question is why should why is the credit not reflecting yet. Accounts need to urgently look into this so we can get the phones back on. With correct amounts to pay. Awaiting your urgent feedback. Please also cc me into *** we have currently no other way of communication with mtn and have phoned *** she put the phone down on me, when I requested to speak to Cherildene Matthews after holding on for almost an hour.