Mtn bad communication

Item: MTN South Africa
Rating: 2
Author: shanaaz S

Ok, so I understand that all major companies have problems. But being one of the biggest communication companies, how come your internal communications are non-existant. Also exactly how does one department communicate to the next? I have been requesting a statement for 2 months now. How difficult can this be? There are so many problems with my account and no one at the call centre can iether not assist me as the department in question is on strike, or the person is not able to speak English!! Please just give me a statement for my account. Is that so difficult?

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

25 Aug 2015, 10:47

Hello Shanaaz S,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I have sent a request to billing desk to send to you the latest statement.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***

Best regards,

MTN South Africa's reply25 Aug 2015, 10:47

Official

Best regards,

Mtn bad communication

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