MTN - Bad Call Center

I called on Monday and spoke to Nimita to order my phone. reference - UV 1105 658. I got 2 to 3 sm's reminding me to upgrade so i called today to check on my order and was told by retention's that my order was cancelled and was put through to Nimita but her colleague answered. The lady explained that one order was terminated and another was opened, but put me through to Nimita. Nimita said she is fine with me complaining on Hello Peter and on Facebook. Its not her fault , as her system would not allow her to go on with the application because of a credit lift on their side. I understand all of this but why was I not informed or why was this not communicated to me. Perhaps I could have phoned the systems administrator and followed up - and asked him to look into the problem so i could I have had my device, delivered to me sooner. I have asked for the supervisor to call me when she is out of the meeting. Come on MTN - We South Africans are tired and frustrated of poor service and especially if we are good playing clients. Its unfortunate that we have to put up with a service provider that simply does not care