MTN BAD BUSINESS PRACTICE

In October our company sent a phone in to the Bela Mall branch for repairs. The device stayed there until December when it was sent to MTN HVRC Repair Centre. Needless to say we only received feedback January.<br> <br> We rejected the quotation, and on numerous occasions asked for the device back, after about 4 emails that were never answered, the HVRC centre said we owed a quote rejection fee, we disputed that as we were never told about it, and we had to replace the phone as it took so long to get the quote. When inquiring again we were told that our device was sold!<br> <br> the HVRC centre just refuses to help any further in this regard, saying the store gave an old form for us to sign that does not state anything about a rejection fee, and actually states the device will be returned. Does the HVRC centre not check the forms sent in by the stores?<br> <br> This is totally unacceptable!! We have lost a phone now due to their bad manner of doing business that we have paid for.<br>