Mtn - bad billing department and customer care

When I read the other complaints mine shouldn't even be here but I can't take it anymore. For the last 5 to 7 months I'm not getting my invoice and itemized billing via email anymore, and need to phone several times every month to beg for it. I'm paying a fee for itemized billing and need this for my cellphone claim.

For the last week and a half I am trying to get the paperwork for October, but no luck. They lodge tickets to their hidden billing department and nothing came from it.

Furthermore in September they only credited me with 100 minutes instead of 300. Complaint was phoned in, ticket was lodged and guess again, nothing came of it.

So why do they say: "how can we brighten up your day" silly considering the service. "We are sorry for the inconvenience" is all they can say.

Give us a direct line to the billing department!!!