KT
Kenny T
1 reviews | Active since Oct 2014
17 May 2015, 08:33
Mtn bad billing
hi<br> <br> Im one of those that was with Nashua mobile and my account was moved from Nashua to MTN, the conditions of my account was to be soft-locked every time i use R10.00 more on my credit. I took a R200 per month contract. My account is set for MTN to debit on the 15th of every month to deduct R379. I didn't get a statement this month of may but i got a message that said my account was suspended when i tried to make phone calls. yesterday night i look at my bank account statement and i see that MTN has deducted R1250 from my account. i try to call customer care the phone just disconnects. <br> <br> May I please get help to get that money back.
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MTN South Africa's replyOfficial
21 May 2015, 11:41Hello Negakay,
We are sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that your on the MTN Anytime 200 package. We (MTN) have not offered the bill limit service since March 2010 due to not functioning 100% accurately.
The amount of R1250.40 includes your invoice dated the 1st of April 2015 (R379.00) that returned on the 29th of April 2015 due to insufficient funds & the invoice dated the 1st of May 2015 (R860.00). We will be able to credit you the difference of R481.00 on your invoice dated the 1st of May 2015 for the amount of R860.00.
The credit will reflect within 4 to 5 working days. Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that your on the MTN Anytime 200 package. We (MTN) have not offered the bill limit service since March 2010 due to not functioning 100% accurately.
The amount of R1250.40 includes your invoice dated the 1st of April 2015 (R379.00) that returned on the 29th of April 2015 due to insufficient funds & the invoice dated the 1st of May 2015 (R860.00). We will be able to credit you the difference of R481.00 on your invoice dated the 1st of May 2015 for the amount of R860.00.
The credit will reflect within 4 to 5 working days. Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply21 May 2015, 11:41
Official
Hello Negakay,
We are sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that your on the MTN Anytime 200 package. We (MTN) have not offered the bill limit service since March 2010 due to not functioning 100% accurately.
The amount of R1250.40 includes your invoice dated the 1st of April 2015 (R379.00) that returned on the 29th of April 2015 due to insufficient funds & the invoice dated the 1st of May 2015 (R860.00). We will be able to credit you the difference of R481.00 on your invoice dated the 1st of May 2015 for the amount of R860.00.
The credit will reflect within 4 to 5 working days. Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We've perused your account and see that your on the MTN Anytime 200 package. We (MTN) have not offered the bill limit service since March 2010 due to not functioning 100% accurately.
The amount of R1250.40 includes your invoice dated the 1st of April 2015 (R379.00) that returned on the 29th of April 2015 due to insufficient funds & the invoice dated the 1st of May 2015 (R860.00). We will be able to credit you the difference of R481.00 on your invoice dated the 1st of May 2015 for the amount of R860.00.
The credit will reflect within 4 to 5 working days. Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,