MTN - BAD BAD SERVICE

I app**** for a cellphone contract with MTN on 20 November 2020 Received a e-mail stating that they will contact me shortly. Ref no on e-mail was ***5 I contacted their offices to follow up on the progress numerous times with no success, the line keeps dropping ***) I even visited a MTN shop where they advised me that once i app**** online they can not assist me in a store! This is the worst service ever! My contact details are Fransisco Rodrigues *** and my wifes no is ***. We never once even received a message that they will contact us or tried to contact us. Can someone please contact me on ***