MTN BAD, BAD, BAD Service!

After 3 weeks, 2x Ref numbers and a visit to the store to escalate, still no sight of my R1800 "migration fee" refund!! MTN you have to do better or lose a very longtime, loyal client! I have never heard of a migration fee charged for an upgrade after the client is INVITED to upgrade! I need MTN management to give me a call urgently and tell me where to go and drop my 2x S21 Samsungs please....I cannot deal with this any longer!