MTN BAD BAD BAD SERVICE

On 14 April 2018 I report to MTN telephonically (REF 1- ********** 7706) that I am not receiving the right amount of data. I am receiving 10GM anytime instead of 20GB anytime. I informed them that this is since the beginning of the contract that is 6months old at the time. The contract were activated November 2017.

After 2 weeks and NUMEROUS calls to MTN call centre (I got all the recordings available) I head to the MTN store where I took out the contract. This was on 27 April 2018. REF 1- ********** 8006 were given to me by Lee Roy De Bruyn.

Eleven days pass and again nothing happened. I went back to the MTN store and spoke to the manager Allison Peterson. She gave me a reference number ********** 37 for the call that she made and 1- ********** 8123.

On the 9th of May I decided that I just had enough of this bad service. Well that is if you can even call it service. I returned the device with original packaging and sim card to the store. Allison signed on my original contract for it and informs me that she will make sure the contract get cancelled and that MTN must credit me.

Tomorrow is exactly 10weeks later..JUST LET THAT SINK IN FOR A MOMENT..10 weeks..70 days!!

According to Allison the device has been received by their warehouse,but they can’t locate it now. So retentions department is waiting for a RMI number or something.

When I log into my account I am still getting billed..the best part of it all is the fact that my account is now with their legal department.

MTN legal department phones me and demand a payment, so I tell them to find out from their retentions department what the story is. They just say that they can’t do that. When I phone retentions department I ask that they phone the legal department, they say they can’t do it.

THIS IS THE WORST SERVICE THAT I HAVE EVER EXPERIENCED!!! And I am still saying you can’t even call it service because the is absolutely NO communication from MTN side..nothing at all. No email,no phone call, no sms, not even the manager can return your phone call!!!!!!!!!!

This is not my mistake, MTN broke the contract that I signed with them. Since November 2017 I am paying in full every month but not receiving what I am paying for. Now I don’t even have the device or sim card,but I am still getting billed.

Is this the way MTN treat their customers?