MZ
Mario Z

1 reviews | Active since Sept 2012

04 May 2016, 06:07

MTN BAD ATTITUDE AND PATHETIC SERVICE

I was not aware that MTN could reach new lows but this has been achieved yesterday @Jabulani (coverage) thank you for all the effort that has been done by you trying to sort it my issues that has been ongoing for 3 years. Sadly the rest of your department is lacking the service you give and therefor i can not rate higher than 3 @Retentions - absolutely pathetic service, I am the customer and my issues and problems comes before any meetings you have and putting the phone down on my speaks volumes about your character - well done I have numerous times requested further information regards complaints to service but no one is giving me feedback. I have had enough of struggling with mtn - 3 dropped calls yesterday alone, and jabulani can vouch for this I have given you guys more than 3 months now trying to resolve my coverage issue and this includes calls and data but it took you guys 3 months to sent someone to install a booster this should have been done 3 years ago i no longer can continue with mtn as the service i am paying for i am not receiving at the current state is not worthy of payment. There for as the 3 years issues i have been having means nothing to mtn and show of good faith mtn does not care bout my 2 contracts with MTN will be ending today at the cost of coverage @coverage i have requested that you guys write this letter and have my number moved to prepaid (early termination) at the full cost to coverage and other number be moved to prepaid as well at full costs to coverage as well @Retentions IT IS NOT MY JOB TO GET MATTERS IN WRITING FROM COVERAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! As for the device being used to boost cell phone signal, MTN is welcome to come and fetch In the past 3 months i have had more feedback from Cell C than from MTN Enough is enough now

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Replies (1)
MTN South Africa
MTN South Africa's reply17 May 2016, 13:40
Official

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the system shows that after the signal enhancer Cel-fi was installed, the signal coverage stabilised.

It also shows that an upgrade was processed on 2016-05-08.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

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