MTN bad at billing enquiries and Appalling responses

<p>I have been charged and debitted amounts on my contract account that MTN cannot resolve and I have made numerous enquiries calling the 808 number. There has been no response to my requests or queries and it seems that MTN ignores their clients.</p> <p> </p> <p>This is a very frustrating process, after being on a contract with them for the past 6 years and receiving an inexplicable debit of a large amount suddenly this past June that they do not want to resolve. I find MTN's call centre service appalling and dealing with billing queries with MTN very frustrating and difficult. Each time you get an SMS from MTN saying they will debit you and when you try and resolve it you call the call centre, get handled by an agent who directs your call to other departments which automatically gets cut off and after many many calls you get served by a consultant that cannot do much besides send an enquiry on your behalf that never gets responses or resolves.</p> <p> </p>