MTN BAD!
I will shout from the roof tops whenever possible about how bad a company mtn is! Without doubt the worst company i have EVER had to deal with. Please take my advice and DO NOT take a contract with them. Every interaction I have had with them has been frustrating and time consuming. They have lost my ID number so I had to go to a store and produce my ID book whereupon I'm told my ID is there but cannot be seen from their other system. I was told a ticket was logged and over a week later I am still waiting. I'm also being debited for a contract that has now expired. A complete and utter shambles and no one cares. Customer service is non-existent.
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MTN South Africa's replyOfficial
16 Aug 2018, 17:45Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
We will engage with our retentions department to make contact with you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply16 Aug 2018, 17:45
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
We will engage with our retentions department to make contact with you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,