1 reviews | Active since Jan 2015
mtn back from strike but still can not help me out
Mr licence the store manager, is Useless when it comes to customer service.<br> I have an issue of my phone not working when not in an LTE or HSDPA area. this has been going on since the 16th of april. i have contacted the coverage centre as per MTN's instructions, they said i should wait a few weeks. after that i did an in store sim swap, the issue still persisted. i was then going to take the phone to the HVRC to have the issue assessed to see if the phone can be fixed or replaced. this was the time MTN went on strike. I have had the phone assessed at SSS cellular they found no fault. I have complained several times on MTN facebook page and hello peter to see if anyone would help me. No one has.<br> Now the strike is over and 808 is not answering still. HVRC is not working, i called the stoneridge branch, I explaind my issues and asked who i can talk to take ownership of my problem, only to be literately told off by mr licence he didn't care who i was and that i must take my phone to the HRVC period. i told him this was useless to me and he put the phone down on me.<br> I have had it with MTN and they no care attitude all i want is one person to take ownership of my problem and call me back
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
MTN Service Provider
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
MTN Service Provider