MTN

I am appalled by the service I have received from MTN. They customer service is pathetic, no manners or regard for customers... I have taken a contract with MTN in April 2019 and had advised MTN that I would like the account to under a debit order. It's been 1 year and my line was blocked with no notification when I call MTN they tell me that my account has been handed to legal for non payment... I explained to them that I have not been notified of non payments prior to being handed over and the reason I had asked for a debit order was to avoid the hassle of running around... The lady was extremely rude and unhelpful telling me that I owe an amount of 3500 which needs to be paid prior to them opening up the line. I asked if I can make a payment arrangement and she said that she would have to send an email to lodge a query with legal and they will contact me within 5 working days to make arrangements, which they did not do even after asking for an email address. I called in again and yet again another rude unhelpful person. Screaming at me over the phone and asking what do I want help with I need to pay the amount due. She said that legal will not call me its my responsibility to call back to get feedback, disgusting customer service.