MTN ??

MTN debited my account TWICE for the same amount (R1,019.53) in January and nobody can tell me why.

I paid manually on 23 January after my line was suspended and got an SMS confirming payment. Then on 27 January, MTN took the same amount again from my Capitec account. No warning. No explanation. Just gone. Since then it’s been a complete mess. I’ve spoken to three consultants, sent emails back and forth, and keep being asked to resend the same documents over and over by their Back Office Support staff. I went to the MTN MooiRivier branch and even they could not explain why I was charged twice. What makes this worse is that MTN’s own statements only show ONE payment. The second debit doesn’t appear anywhere, but the money definitely left my account. Now I’m being told I still owe money for February, after MTN already took more than they should have.

At this point, even if I don’t get the refund immediately, someone needs to communicate because the issue seems to be me getting my money back. If I owed you, I’d be getting calls back and fourth . Either refund me, or put it in writing that the extra money paid has been allocated to my account. I have absolutely no explanation, no feedback, no accountability. This shouldn’t be this hard. I just want answers. If 3 consultants have the energy to ask for proof of accounts and bank statements, someone can make an effort to call me.

I’m very apprehensive now because what then when this happens again?