Mtn

Hayi ke MTN you’re up ! I have reached out to MTN on Twitter since I have no other way to reach out to them because I am currently overseas. I have spoken to two different people on the platform of which one decided to just eventually ignore because they couldn’t answer my questions which is totally rude. I want to reactivate my number as I attempted to buy airtime two weeks ago only to realize that I can’t which meant my sim had been deactivated so I reached out to ask for it to be activated and it was an absolute nightmare. The person I spoke to had no problem solving skills they want me to prove the number is mine of which I provided screenshots only for them to say my screen shots don’t prove anything but they are not telling me how to prove it ? Why can’t we check who the number is registered too ? Why can’t you ask for my id and check like that ? Why must it be so difficult and backward ? They saw that I don’t have access to the sim card number as it was cut off because my sim is a micro sim and I took a picture for them to show the card doesn’t have numbers at the back so I cannot see the SIM card number. I have used this number for 3+ years it’s was on contract yet I cannot get assistance to reactivate my number ? Then today someone else is telling me the number is not available for reactivating ? How is this possible when yesterday it was an option I just had to prove the number is mine I don’t know how because I wasn’t told. Whoever is behind the Twitter account is not helpful actually.