BS
Brent S
1 reviews | Active since Sept 2015
08 Feb 2016, 09:50
MTN awful service again!
I upgraded my contract with MTN in October. The new contract includes 100 minutes 500 MB Data and 200 sms. For two months I received 100 minutes 100MB data and no SMS'. I See MTN has no issue charging for a service they don't provide. I am being charged for the bundles but am being cheated out of them. Please correct immediately!
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MTN South Africa's replyOfficial
08 Feb 2016, 21:41Hello Brent0007,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have noted that the 500MB, 200SMS's have not been loaded and the promo service fee of R434 has not been included in your invoices dated 2015-11-07 to 2016-01-07, we have requested for the package to be corrected reference number: ***.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have noted that the 500MB, 200SMS's have not been loaded and the promo service fee of R434 has not been included in your invoices dated 2015-11-07 to 2016-01-07, we have requested for the package to be corrected reference number: ***.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply08 Feb 2016, 21:41
Official
Hello Brent0007,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have noted that the 500MB, 200SMS's have not been loaded and the promo service fee of R434 has not been included in your invoices dated 2015-11-07 to 2016-01-07, we have requested for the package to be corrected reference number: ***.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have noted that the 500MB, 200SMS's have not been loaded and the promo service fee of R434 has not been included in your invoices dated 2015-11-07 to 2016-01-07, we have requested for the package to be corrected reference number: ***.
Kind Regards
Siphumezo
REQ:***