MTN Awful Customer Treatment

26 Feb 2016: Owner hands phone in to repair cracked screen. Told phone will be ready in 5 working days<br> <br> No contact or communication from MTN, owner has even paid in R350 as instructed and does not know where phone is yet.<br> <br> Owner sent on a wild goose chase to find her own Insurance Claim Approval Letter, and store to get new phone as it is irreparable. No stock to be found in 5 malls. Owner drives back and forth between Midrand and Roodepoort as phone is integral part of business and she needs it urgently. <br> <br> After great deal of pleading for help owner receives nothing. Owners sister has stepped in to help out and got empty promises.<br> <br> Owner continues to pay money in wherever MTN demands it. 3 weeks later (20 March 2016) owner sits at home without phone or any help from MTN whatsoever.<br> <br> Business in March has been dismal. Owner continues to struggle for answers. Owner does not recommend MTN for any business, private or social ventures. All friends, family and business ties will find out about the this experience. The feeling of being helpless and let down by MTN is not worth the R700 plus the owner pays MTN on a monthly basis.<br> <br> Service is careless, unprofessional and heartless.