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Amir D

1 reviews | Active since Apr 2018

21 Feb 2019, 13:55

MTN awaiting response

Dear MTN. I have sent you a private message with my contact details, as per your request and am awaiting feedback.

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Replies (4)
MTN South Africa
MTN South Africa's reply25 Feb 2019, 08:33
Official
Good day Amir Darsot

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. 
Kindly note as per our conversation , the deal communicated has been sent for approval. Will keep in contact to advise further. 
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm RegardsDinesh KowlasarComplaints Management team

Best regards,

MTN South Africa
MTN South Africa's reply25 Feb 2019, 14:27
Official
Good day Amir Darsot

Kindly note that i am still awaiting confirmation of deal in order to process.


Warm RegardsDinesh KowlasarComplaints Management team

Best regards,

MTN South Africa
MTN South Africa's reply27 Feb 2019, 13:40
Official
Good day Amir Darsot

Kindly note that your package has been changed as agreed upon.

Warm RegardsDinesh KowlasarComplaints Management team

Best regards,

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Amir D's update25 Nov 2020, 13:21
Reviewer Update
Hi Dinesh

Hope you are well. Do you still work at MTN? I'm due for an upgrade and  was wondering if there is somebody specific that you can refer me to? The MTN call center is always busy, so if i have a direct line, it would be more efficient. Thanks